Viewing 6 posts - 1 through 6 (of 6 total)
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  • 2021-10-11 at 9:07 am #16394
    Massimiliano Scarpellini
    Customer

    hi,

    i have purchased the license and after i purchased the license i have error  with import data

    MyDataMerge couldn’t open a file.
    <span class=”errorcode”>[Error code 404200]</span>

     

    The same error there is in the your demo file (example 2000_records_missing_data ..)

     

    How i resolve?

     

    2021-10-11 at 9:19 am #16395
    Massimiliano Scarpellini
    Customer

    Hi,

    for this problem now not open all files!

    The same problem is on all files that i have tested before purchased.

    Please resolve this problem!

    Some information:

    Mac os catalina 10.15.6

    Indesign 2021

    Excel 16.53

     

     

     

    2021-10-11 at 9:28 am #16396
    Pat
    Staff

    Hi there and welcome aboard!

    Before doing anything else please restart your system completely once (without having the checkbox checked on the macOS shutdown dialog).

    This way Indesign and Excel will also completely restart.

    Please retry then and report back if your issue is solved.

    Official MyDataMerge Team

    2021-10-11 at 9:30 am #16397
    Pat
    Staff

    Additionally make sure to have the latest version installed (menu > MyDataMerge  > Check for updates)

    Regards Pat

    Official MyDataMerge Team

    2021-10-11 at 10:28 am #16398
    Massimiliano Scarpellini
    Customer

    Hi,

    thanks, the error is corrected.

     

    Best regard

    2021-10-11 at 12:49 pm #16399
    Pat
    Staff

    Glad we could help. Just let us know if there’s anything else you need to know.

    Official MyDataMerge Team

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