Hi Sjors

Please let us know if you have the latest version of InDesign and MyDataMerge installed.

Additionally please open the project, got to the MyDataMerge Menu > File > Package

Choose Zip and then progress until you have a packed zip. Send it to support@toolboxcode.com and we’ll have a look at it.

Thank you for sending your files.

We have replaced the font as it wasn’t included. Your whole setup is correct and it exported to JPEG flawlessly. I can send you the 12 files (even if its the wrong font now).

It’s pretty hard to debug if we can’t reproduce it.

• Try checking if any anti-vir apps like Bitdefender are running and allow MyDataMerge to access Files – or deactivate it temporarily for testing reasons.
• Try restaring InDesign
• Try restarting the machine (this clears caches) without having the checkbox selected in the shutdown dialog

Can you point it to a specific file/record where it stops?

Hi there,

so let’s focus:

1. Does MyDataMerge not start OR the export?
2. What if you unselect JPEG and only keep export to InDesign – does this work or won’t any export work?
3. Can you change the TARGET folder of your export and make sure you don’t select a folder on the desktop or a connected network drive

Regards, Pat

Phew.

• Please try to replace the font (as this is what we did on loading the file – as we don’t have your font).
• Please check if the target folder is empty and no older exports are there

We cannot reproduce it. One none of our machines. I don’t want to raise hopes – im out of ideas. I will pass it to the developers if they might have an idea on whats up.