Viewing 13 posts - 1 through 13 (of 13 total)
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  • 2022-11-09 at 6:27 pm #17477
    Braelynn Hoffmann
    Member

    An internal error appeared. Please try to open the layout file in Adobe InDesign® directly and check if that works. If this error persists, please contact our support.
    <span class=”errorcode”>[Error code 404004]</span>

     

    I have tried restarting mydatamerge and adobe as well as my entire computer. both of my indesign files have no errors or issues. i was just working with the same files this past weekend with no troubles.

     

    thanks

    2022-11-09 at 6:46 pm #17479
    Pat
    Staff

    Hi Braelynn

    In 9 out of 10 cases this is because you have automatic font download from adobe cloud active.
    Go to InDesign preferences > file handling and deactivate the option “Automatically activate Adobe Cloud fonts”.

    Then MyDataMerges import should tell you which fonts you need and what to do. Then enable these fonts in the cloud manually. In the next update we will have a better onboarding process included for this issue. It will be released in the next few weeks.

    Regards
    Pat

     

    Official MyDataMerge Team

    2022-11-09 at 7:03 pm #17480
    Braelynn Hoffmann
    Member

    I tried that, and it is still not working

     

    2022-11-09 at 7:37 pm #17482
    Pat
    Staff

    Please do the following:

    Once the error appeared go to MyDataMerge Menu > Help > Send Feedback

    Enter your email and click the checkbox (important).

    This will send us the log file where we hopefully get more info on what is going on.

    Regards

    Pat

     

    Official MyDataMerge Team

    2022-11-09 at 7:40 pm #17484
    Braelynn Hoffmann
    Member

    okay, i did that. thank you

    2022-11-09 at 7:50 pm #17485
    Pat
    Staff

    Thank you. I just checked it.  The error message provided says clearly that a font family isn’t available.

    Please recheck if you did uncheck the auto load fonts option in InDesigns preferences.

    Then quit InDesign. Restart it.

    Open your layout document manually in InDesign. It should ask you for fonts. Can you confirm this?

     

    Official MyDataMerge Team

    2022-11-09 at 7:59 pm #17486
    Braelynn Hoffmann
    Member

    I did all that and it did not work still giving me the same error.

    2022-11-09 at 8:02 pm #17487
    Pat
    Staff

    Open your fonts management menu in indesign with your document opened. Does it say cloud next to one of the fonts in the list?

    Official MyDataMerge Team

    2022-11-09 at 8:07 pm #17488
    Pat
    Staff

    Additionally please answer my previous question… can you confirm that InDesign wants to load fonts when opening the document manually?

    Official MyDataMerge Team

    2022-11-09 at 8:37 pm #17489
    Braelynn Hoffmann
    Member

    when i initially opened it yes it wanted to load the fonts, then i redownloaded the specific font that they wanted onto my computer and it has not asked whenever i restart it

    2022-11-09 at 9:24 pm #17490
    Pat
    Staff

    By allowing the font download initially you basically allow cloud font usage all time.

    Check the indesign preferences again if the auto download fonts option became active again. Then:

    Uncheck it. Restart Indesign.

    Open your layout. A font dialog should pop up. Do NOT activate these fonts from the cloud. Instead write the names down then close the document.

    Open your Adobe Cloud App and goto Fonts. This will open the fonts website by Adobe. Find the fonts you wrote down and activate them there. This will keep them active avoiding automatic downloading.

    Reopen your document once again. No font dialog should pop up if you activated all required ones in Adobe fonts.

    Then no error should pop up anymore and everything should work fine.

    Unless Adobe doesn’t let us developers check the loaded state of cloud fonts this will remain an issue which can be bypassed by not using automatic cloud font activation.

    Regards

    Pat

     

     

    Official MyDataMerge Team

    2022-11-12 at 10:03 am #17494
    Pat
    Staff

    Hi Braelynn

    any progress on this?

    Regards
    Pat

    Official MyDataMerge Team

    2022-12-08 at 5:46 pm #18115
    Pat
    Staff

    Closed due to no response

    Official MyDataMerge Team

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