Hi Amanda,

and welcome aboard. Please do the following:

• Restart InDesign
• Then restart MyDataMerge

Does it work now?

If not: Which Version of Indesign and MyDataMerge are you running?

Regards,
Pat

Hi Amanda

Could you please then give me the versions of InDesign, MyDataMerge and your macOS?

Regards

Pat

Hi Amanda

after talking to our developers we think there might be only three reasons left avoiding communication between MyDataMerge and InDesign:

1. Data protection setting: Go to your system controls > privacy & security > automation and check if MyDataMerge is listed. If so, click it and check if InDesign is listed and active
2. Antivirus/Protection Software like Bitdefender or similar. If you have any installed: Check if it works with software turned off and then whitelist the application
3. Do you have multiple instances of InDesign installed? Check the applications folder. If so remove all but one

Regards

Pat

Which one do you have?

Checking which applications are blocked or not in Sophos
The only place you can customize or change which applications are blocked or allowed is from the Sophos Central Admin console. Locally on the computer, you can only switch the feature off or on, but you must be a Sophos Administrator. You cannot customize the policy nor allow an application locally.

Suppose you check which applications are allowed or blocked for a specific computer. In that case, you must move to the Sophos Central Admin console and review the specific Application Control policy applied.

If you’re not the administrator you have to check with them

Here’s the Sophos help article

Regards

Pat