Viewing 11 posts - 1 through 11 (of 11 total)
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  • 2023-10-09 at 3:39 pm #19262
    Sabine
    Member

    Hi Pat,

    I was on holiday and only tried to work with mydatamerge again today.
    Unfortunately, the software is no longer running on my computer: nothing has changed, but I cannot open the programme.
    I have also downloaded and installed the new version – but it doesn’t open either.
    So I can’t say anything at the moment.
    Do you have any idea what I can do?
    Cheers
    Sabine

    2023-10-09 at 3:56 pm #19264
    Pat
    Staff

    Hi Sabine,

    I separated the previous thread and started a new one with this topic (as both don’t belong to each other).

    Without providing any details, its hard to say anything. So i can only give general advices:

    1. Restart your machine without the checkbox ticked in the macOS shutdown dialog. (Important!)
    2. “How” does it not start? Did you click it, and does it start opening and keeping trying to start but you cannot see a window appearing? Or does it start and instantly stop? In the first case it is usually the connection to InDesign and/or Excel (where these apps don’t respond and MyDataMerge is trying over and over to establish a connection) – so restart Indesign and or Excel and see if it works then
    3. Send us your System info: macOS Version, InDesign Version, Excel Version

    Regards
    Pat

    Official MyDataMerge Team

    2023-11-12 at 9:17 pm #19358
    Pat
    Staff

    Any progress on this?

    Official MyDataMerge Team

    2023-11-30 at 10:30 am #19429
    Sabine
    Member

    Hi Pat,
    sorry for my late feedback.
    We tried to re-install MyDataMerge, but after downloading and installation we got this massage:

    MyDataMerge kann nicht geöffnet werden, da Apple darin nicht nach Schadstofware suchen kann. Die Software muss aktualisiert werden. Wende Dich bitte an den Entwickler um weitere Informationen zu erhalten.

    MyDataMerge cannot be opened because Apple cannot search for malware in it. The software must be updated. Please contact the developer for more information.
    Plase let me know what to do.
    Thank you in advance.
    Sabine

    2023-11-30 at 10:52 am #19430
    Pat
    Staff

    Hi Sabine,

    we always verify our software with Apple:

    • We send the software to Apple to notarize it (they run checks on it)
    • We sign our software
    • We are registered Developers at Apple

    This issue never appeared on any of our customers macs – so we assume this is a local issue.

    Did you download the newest version from the website?
    Which version of macOS do you use?

    You can try right click on the App and select “Open” in the context menu.

    Official MyDataMerge Team

    2023-11-30 at 11:07 am #19431
    Pat
    Staff

    Added:

    We can confirm there is an issue with the latest install package. We will remove it soon and rebuild it.

    Meanwhile you can go with the previous version:

    Download MyDataMerge 2.1.5

    Regards,
    Pat

    Official MyDataMerge Team

    2023-11-30 at 11:28 am #19432
    Sabine
    Member

    Hi Pat,
    thank you, I have downloaded this version.
    I do have a new computer – how can I deactivate the old device? I could not find this option in my account.

    Regards,
    Sabine

    2023-11-30 at 11:39 am #19433
    Pat
    Staff

    If you are on your Account-Page, scroll down.

    If your account is NOT the email used in the purchase process, then please give me the license key in a PRIVATE message (checkbox below) and i tell you the email used.

    Regards,
    Pat

    Official MyDataMerge Team

    2023-11-30 at 11:57 am #19435
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2023-12-02 at 9:23 am #19439
    Pat
    Staff

    Hi Sabine,

    just wanted to let you know that we updated 2.1.6 – macOS Gatekeeper should no longer put out a warning. Sorry for the circumstances.

    Regards,
    Pat

    Official MyDataMerge Team

    2024-02-02 at 10:52 pm #19583
    Pat
    Staff

    Closed due to no response in 30 days

    Official MyDataMerge Team

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