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- 2023-11-13 at 1:31 am #19361Caitlin ParkinsonMember
Hi, I’m having an issue where MyDataMerge is unexpectedly crashing/closing when I click on a certain placeholder to finish setting it up.
The first crash occurred when I set some static text to come in if a field contained a certain word. My static text contained a ‘:’ character – this is the only difference from last time I tried this and it worked fine. Now it won’t let me even edit the placeholder, preview it or try to change the settings to fix the issue.
I think a few crash reports have been sent (my work purchased MyDataMerge under a different user account with an email address as the username).
Please let me know if I can supply further information to help troubleshoot.
2023-11-13 at 6:07 am #19362PatStaffHi Caitlin,
Thank you for getting in touch. We will check it asap
Regards
Pat
Official MyDataMerge Team
2023-11-15 at 3:57 pm #19376PatStaffHi Caitlin
we did not find any matching crash reports in the last week. Additionally, we cannot reproduce it by adding some static text with a “:” in a placeholder.
Please give me a more detailed description to reproduce the issue or send a crash report yourself:Right after the issue appears, send us Feedback:
- Go to Menu > Help > Send Feedback
- Enter a name, email and some text
- Tick the checkbox to send us the log files (important!)
Official MyDataMerge Team
2023-11-16 at 12:24 am #19382Caitlin ParkinsonMemberThis reply has been marked as private.2023-11-16 at 6:03 am #19383PatStaffThis reply has been marked as private.Official MyDataMerge Team
2024-02-02 at 10:53 pm #19584PatStaffClosed due to no response in more than 30 days
Official MyDataMerge Team
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