You most probably have activated cloud fonts. The issue here is that indesign does activate these fonts once a document opens that requires them. But unfortunately indesign does not send a notification if and when they are loaded successfully.

If MyDataMerge opens a document it checks for cloud loaded fonts and throws an error. The one you just posted. Because it doesn’t how long to wait for these fonts because it can’t check the status (adobe doesn’t allow).

So we better throw an error forcing local installation instead of merging with Arial or other placeholders used.

Solution is:

Cloud fonts:

Download the fonts and locally install them via creative cloud app. If that doesn’t help you should switch off “auto loading” of fonts from the cloud in your preferences.

Mukta Mahee:

This fonts seems to be used in your document but cannot be found in your system. Open the document go to the replace fonts menu (under edit) search for the font and either a) load it properly in your system or b) replace it with another one if it is not needed

Hi Joseph. MyDataMerge does not have or use any InDesign files except the one the user imports – like this. It is the one coming from your project or which might be linked within the project. There is nothing we can do here – handling of your files is out of our range.

Didn’t you create the project?

Regards

Pat