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  • 2025-12-19 at 7:04 pm #21276
    Ryan Jordan
    Member

    Hello–could you help me understand what this error code means so that I can attempt to fix it? Thank you!

    2025-12-19 at 7:44 pm #21277
    Pat
    Staff

    Hi Ryan

    This error can have a lot of potential issues as reason.

    Best would be:

    Right after the issue appears, send us Feedback:

    • Go to Menu > Help > Send Feedback
    • Enter a name, email and some text
    • Tick the checkbox to send us the log files (important!)

    Let us know once done

    Regards

    Pat

    Official MyDataMerge Team

    2025-12-19 at 10:28 pm #21278
    Ryan Jordan
    Member

    Thanks, Pat. This is done. Let me know if you need me to send anything else to troubleshoot!

    2025-12-20 at 12:12 am #21280
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2025-12-20 at 2:07 pm #21281
    Ryan Jordan
    Member

    Thanks, Pat. I changed the structure of the URL data in my source file to just use access to a directory like ‘https://drive.google.com/drive/folders/1V9Md5EuKrGrherjvmkgzyVLqe8boVebs’ but the same error persists. I have again sent the logs for review.

    2025-12-20 at 2:57 pm #21282
    Pat
    Staff

    This was a misunderstanding.

    Services like Google Drive do not work! As the links do NOT provide direct access to the file(a user must still click download).

    Url file access only works with public file URLs (not Google drive)

    Official MyDataMerge Team

    2025-12-20 at 3:00 pm #21283
    Pat
    Staff

    Did you at least select to download the files? It seems like you work with local pathes but provided a URL… This is a setting in the placeholder.

    Use the setup wizard in the import screen and it will give you a custom tutorial.

    Official MyDataMerge Team

    2025-12-20 at 6:44 pm #21284
    Ryan Jordan
    Member

    Hi Pat–sorry I was unclear. I have changed my approach. Instead, I am using static text for all records (“Click here”) and using hyperlink that is a public URL (example for the first record is https://drive.google.com/drive/folders/1V9Md5EuKrGrherjvmkgzyVLqe8boVebs) for each record in my data source. Expectation is that the interactive PDF exported will have the text like “Click here” and this text will have hyperlink to the given URL for the record. I have used this same approach in the past without issue, but even after clearing the placeholder and setting it up again, I am getting same error. I have sent logs for review.

    2025-12-20 at 6:57 pm #21285
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2025-12-21 at 9:05 pm #21287
    Ryan Jordan
    Member

    Everything seems to be setup correctly with regards to the hyperlink: https://ibb.co/DHb1dGcs

    However, I think the issue is something corrupted with the project file. I relaunched MDM and started a new project with the same INDD and XLSX files and recreated the placeholders and now everything is as expected. In the future, I’ll try this approach if I’m getting repeated errors even after fixing an underlying issue.

    2025-12-21 at 9:11 pm #21288
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

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