Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • 2023-03-08 at 6:17 pm #18554
    James Bostock
    Member

    Hello guys,

     

    We have successfully used this wonderful program for over a year.  We store the template file, excel file and the MDM file all in a folder on google drive.

    This allows the excel file to be changed incrementally by my team.  The mdm file / indesign file hardly ever get altered.

    We have about 10 different mdm files each in their own folders with 10 different corresponding idd and excel files.

    In the last week one of the folders throws up the error ‘an error occurred while trying to track a file path’ when trying to open MDM.

    All the others work perfectly on drive… has something become corrupt?

     

    Can someone assist?

     

    Thank you,

     

    J

    2023-03-08 at 6:38 pm #18555
    Pat
    Staff

    Hi James

    Does this error appear for all files? Or just one?

    What happens if you copy the mdmd file to the Desktop and open it from there?

    Please then try to open it again from server. Right after the error appears go to MyDataMerge Menu > Help > Send Feedback

    Enter the required data and tick the checkbox (important) so we receive logfiles. Then we can have a look.

    Regards Pat

    Official MyDataMerge Team

    2023-03-08 at 7:20 pm #18556
    James Bostock
    Member

    Hi Pat,

    Unfortunately no, moving it to desktop has no effect, I tried this the first time round.

    I’ll send over the logs now.. loading the mdmd file from google drive.

    2023-03-09 at 8:48 am #18559
    Pat
    Staff

    Theres one possibility i see – if that doesn’t work we probably cannot help you (then the file seems to be corrupted. This is nothing MyDataMerge does but it can happen due file sync in Google Drive – although it happens very rarely.hope you have an older backup).

    Move the LAYOUT file out of position (in a subfolder or somewhere else). Then open the project again – if we’re lucky and the file isn’t corrupted MyDataMerge will ask where the file is and “repair” the broken link.

    Regards

    Pat

    Official MyDataMerge Team

    2023-03-14 at 11:18 pm #18592
    Pat
    Staff

    Any progress on this?

    Official MyDataMerge Team

    2023-03-15 at 11:47 am #18595
    James Bostock
    Member

    Hello Pat,

     

    I’ll try and fix with your solution today.  Hope I’ve got a backup if not!

    2023-03-24 at 8:32 pm #18720
    Pat
    Staff

    Did you succeed?

    Official MyDataMerge Team

    2023-03-29 at 9:46 am #18733
    James Bostock
    Member

    Hello,

    Sorry it took so long, the team member who’s laptop wasn’t working was on annual leave.

    I’m afraid it doesn’t work.

    What’s strange that it works on my laptop M1 MBP but doesn’t on hers.  As I say this is the only file out of 8-10 that doesn’t work on hers.

    Do I need to look for a backup .. not sure I have one :(

    2023-03-29 at 9:53 am #18734
    James Bostock
    Member

    I’ve just tried a backup from Jan 2022 I found… still not working.. any ideas?

    2023-03-29 at 5:36 pm #18735
    Pat
    Staff

    Did you update macOS meanwhile?

    Official MyDataMerge Team

    2023-03-30 at 2:10 pm #18753
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2023-03-30 at 6:21 pm #18758
    James Bostock
    Member

    I will try and do this this evening!

    Cheers Pat,

    J

    2023-03-31 at 9:02 pm #18770
    Pat
    Staff

    Hi James

    We didn’t receive anything yet.

    Official MyDataMerge Team

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.