Viewing 8 posts - 1 through 8 (of 8 total)
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  • 2025-05-10 at 9:20 pm #20785
    Yousef
    Customer

    Hello
    I tried exporting PDF files that contain generated QR codes from excel, but I received the following message
    Internal error: Could not merge data records. If this error persists, please contact our support
    I investigated the issue and discovered that it only works when the “Optimize QR-Codes for prints”option is enabled. However, when I disable this option (like i usually do), the program does not generate the QR codes at all, which causes the export process to fail. I confirmed this by checking the folder (link) that the program generates, and I found that the QR code images were missing

    2025-05-11 at 6:50 pm #20789
    Pat
    Staff

    Hi Yousef

    This error can have a lot of reasons.

    Do you merge black qrcodes? Colored ones? Do your frames have a background color set?

    Regards

    Pat

    Official MyDataMerge Team

    2025-05-11 at 7:17 pm #20791
    Yousef
    Customer

    Yes I merge black qrcodes only.

    Frames doesn’t have any background color because it’s already designed with PS like this

    https://ibb.co/MDQhHfqz

    It used to works without any error in version 2.2

     

    2025-05-11 at 7:32 pm #20792
    Pat
    Staff

    Please give the frame a white background color. Then another QR-Code generation type will be used. If the same error appears again it most likely depends on the input data. Then we can take the next step.

    Regards

    Pat

    Official MyDataMerge Team

    2025-05-11 at 9:45 pm #20793
    Yousef
    Customer

    https://ibb.co/9HGmc8b1
    I did as requested, but the problem still persists. I believe the issue lies with the current version 2.2.2, because when I downloaded the previous version 2.2, the QR code was exported without any problems.

    2025-05-12 at 6:30 am #20798
    Pat
    Staff

    I’ll check what was changed.

    Official MyDataMerge Team

    2025-05-13 at 12:04 pm #20800
    Pat
    Staff

    Hi Yousef,

    first Feedback: We could reproduce the issue. We’re currently investigation it.

    Regards
    pat

    Official MyDataMerge Team

    2025-05-13 at 12:08 pm #20801
    Yousef
    Customer

    Hi,

    Thank you for the update 🙏🏻

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