Viewing 9 posts - 1 through 9 (of 9 total)
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  • #14755
    Stephen Guglielmo
    Customer

    Hello,

    I just purchased and dowloaded software. I activated the license on my machine and then imported a CSV. Then I imported a INDD and MyDataMerge Crashed.

    I went to reopen and now it is asking for a product license. When I type the license number in it says this machine is already licensed.

    MyDataMerge is unable to import a INDD without crashing.

    I am pulling the files and the data from a SMB file share server and I am running Mac OS 11.0 Beta.

    ~Stephen

    #14758
    Pat
    Staff

    Hi Stephen and welcome aboard.

    We’re sorry to hear about your issues.
    First issue – your license and activation. I’ve resetted the activation for you so now you should be able to activate as usual. Please activate and then restart MyDataMerge immidiately. The activation window shouldn’t pop up again.

    Second issue – unfortunately we don’t support unofficial releases (beta). Please try it with the latest official release of macOS (10.15.). (Didn’t you test it with the free version before purchase?)

    Regards
    Pat

    Official MyDataMerge Team

    #14759
    Stephen Guglielmo
    Customer

    Pat,

    Thank you for the quick reply.

    I was able to reactivate but it crashed and is doing the same thing.

    I did not try the trial version as this is a job is a big.

    I understand that you do not support the beta release. Are there any crash logs that I can share with you guys to improve your program for the new release coming out in Fall 2020. Also is there any beta testing of you software?

     

    Thanks,

     

    Stephen

    #14760
    Pat
    Staff

    Hi stephen,

    yes we have beta testing. A new release will come up in about 2 weeks. Shall i add you to testers?

    If the app crashes send us a crash report :) Including all logs (theres a checkbox). Thank you in advance!

    Regards,
    Pat

    Official MyDataMerge Team

    #14761
    Stephen Guglielmo
    Customer

    Pat,

    Thank you.

    Yes please add me to the list!

    So I would love to send you the crash report but when the software crashes it does not register it has crashed.

     

    ~Stephen

    #14762
    Pat
    Staff

    Hi Stephen,

    The crash reporter should pop up on next start. May i or one of the teamcontact you by email for further details and questions not to be discussed in public?

    Do you have a Catalina (10.15) installation to get your job done?

    Regards

    Pat

    Official MyDataMerge Team

    #14763
    Stephen Guglielmo
    Customer
    This reply has been marked as private.
    #14764
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    #14766
    Pat
    Staff

    Do you need anymore help regarding your project right now? Otherwise i’d close this ticket.
    You may open a new ticket anytime. Good news regarding macOS Big Sur. We will have an update ready when the new macOS is released :)

    Please note: We have delayed response times next week due to vacation time.

    Official MyDataMerge Team

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