- 2023-03-03 at 4:10 pm #18516Amanda DuncanMember
The app won’t open for me.
I get the following message:
<p class=”p1″>MyDataMerge couldn’t read necessary information from Adobe® InDesign®. Please wait until it is fully started and try again. Please ensure that no modal windows are opened.</p>2023-03-03 at 4:13 pm #18518PatStaff
and welcome aboard. Please do the following:
- Restart InDesign
- Then restart MyDataMerge
Does it work now?
If not: Which Version of Indesign and MyDataMerge are you running?
Official MyDataMerge Team2023-03-05 at 3:19 pm #18529Amanda DuncanMember
I’ve done this a number of times and have restarted a number of times as well. I also deleted and reinstalled the app.2023-03-05 at 3:30 pm #18530PatStaff
Could you please then give me the versions of InDesign, MyDataMerge and your macOS?
Official MyDataMerge Team2023-03-05 at 4:04 pm #18531Amanda DuncanMember
Hey Pat! Here are the details:
Indesign – 18.1
MyDataMerge – The most recent Free version on your website
Mac OS – 12.5.12023-03-05 at 11:30 pm #18532Amanda DuncanMember
I updated my OS to 13.2.1 just to see if that would make a difference. Sadly, I’m still getting the same area.2023-03-07 at 2:41 am #18540Amanda DuncanMember
I’m still really hoping to fix this. I have some projects that this software would really be helpful with.2023-03-07 at 9:52 am #18541PatStaff
after talking to our developers we think there might be only three reasons left avoiding communication between MyDataMerge and InDesign:
- Data protection setting: Go to your system controls > privacy & security > automation and check if MyDataMerge is listed. If so, click it and check if InDesign is listed and active
- Antivirus/Protection Software like Bitdefender or similar. If you have any installed: Check if it works with software turned off and then whitelist the application
- Do you have multiple instances of InDesign installed? Check the applications folder. If so remove all but one
Official MyDataMerge Team2023-03-08 at 5:07 pm #18544Amanda DuncanMember
Ok, we can rule out 1 & 3 on this list.
Do you have any recommended list of things that are needed to be whitelisted on antivirus side?2023-03-08 at 5:09 pm #18545PatStaff
Which one do you have?
Official MyDataMerge Team2023-03-08 at 5:13 pm #18547Amanda DuncanMember
Sophos.2023-03-08 at 5:20 pm #18548PatStaff
Checking which applications are blocked or not in Sophos
The only place you can customize or change which applications are blocked or allowed is from the Sophos Central Admin console. Locally on the computer, you can only switch the feature off or on, but you must be a Sophos Administrator. You cannot customize the policy nor allow an application locally.
Suppose you check which applications are allowed or blocked for a specific computer. In that case, you must move to the Sophos Central Admin console and review the specific Application Control policy applied.
If you’re not the administrator you have to check with them
Here’s the Sophos help article
Official MyDataMerge Team2023-03-14 at 11:18 pm #18593PatStaff
Any progress on this?
Official MyDataMerge Team2023-03-22 at 7:40 pm #18703Amanda DuncanMember
I just worked with my company’s IT team today and we are still having trouble getting it to launch. I’ll keep you updated.2023-03-22 at 8:09 pm #18704PatStaff
Thank you for the update. I’ll keep the Ticket open.
Official MyDataMerge Team
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