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  • 2023-03-22 at 10:00 pm #18705
    Amanda Duncan
    Member

    The IT team helped me uninstall Sophos. I deleted MyDataMerge and redownloaded/reinstalled again and I’m still receiving the same error.

    2023-03-22 at 11:01 pm #18706
    Pat
    Staff

    Phew..  this is a hard one (first of its kind).

    I’ll discuss this with developers and get back to you.

    Regards

    Pat

    Official MyDataMerge Team

    2023-03-22 at 11:02 pm #18707
    Pat
    Staff

    Just for completeness. Did you restart after uninstalling sophos?

    Official MyDataMerge Team

    2023-03-23 at 4:17 pm #18710
    Amanda Duncan
    Member

    I have restarted since uninstalling Sophos.

    2023-03-28 at 9:29 pm #18730
    Pat
    Staff

    Hi Amanda

    I am sorry to tell you that identifying an issue that must be local (we never received a feedback like this before) is out of the scope of our support.

    We already excluded the common scenarios. Rest is searching a needle in a haystack.

    Regards

    Pat

    Official MyDataMerge Team

    2023-04-05 at 8:02 pm #18781
    Amanda Duncan
    Member

    I deleted Sophos and I’m still getting the same error. Is there a chance I could speak with someone live some how? I’d really really love to be able to use this app.

    2023-04-19 at 8:14 pm #18809
    Amanda Duncan
    Member

    Is there any chance I could have a live chat with someone on the team?

    2023-04-19 at 8:32 pm #18810
    Pat
    Staff

    Hi Amanda

    As we already stated this is most probably out of our range.

    We can offer a 15 min live call via TeamViewer Meeting or Zoom.

    We are in timezone UTC+2. What timezone do you live in?

    Regards

    Pat

    Official MyDataMerge Team

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