- 2023-03-22 at 10:00 pm #18705Amanda DuncanMember
The IT team helped me uninstall Sophos. I deleted MyDataMerge and redownloaded/reinstalled again and I’m still receiving the same error.2023-03-22 at 11:01 pm #18706PatStaff
Phew.. this is a hard one (first of its kind).
I’ll discuss this with developers and get back to you.
Official MyDataMerge Team2023-03-22 at 11:02 pm #18707PatStaff
Just for completeness. Did you restart after uninstalling sophos?
Official MyDataMerge Team2023-03-23 at 4:17 pm #18710Amanda DuncanMember
I have restarted since uninstalling Sophos.2023-03-28 at 9:29 pm #18730PatStaff
I am sorry to tell you that identifying an issue that must be local (we never received a feedback like this before) is out of the scope of our support.
We already excluded the common scenarios. Rest is searching a needle in a haystack.
Official MyDataMerge Team2023-04-05 at 8:02 pm #18781Amanda DuncanMember
I deleted Sophos and I’m still getting the same error. Is there a chance I could speak with someone live some how? I’d really really love to be able to use this app.2023-04-19 at 8:14 pm #18809Amanda DuncanMember
Is there any chance I could have a live chat with someone on the team?2023-04-19 at 8:32 pm #18810PatStaff
As we already stated this is most probably out of our range.
We can offer a 15 min live call via TeamViewer Meeting or Zoom.
We are in timezone UTC+2. What timezone do you live in?
Official MyDataMerge Team
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