Viewing 15 posts - 1 through 15 (of 15 total)
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  • 2021-08-24 at 6:10 pm #16186
    James B
    Member

    Hi,

    Please see the below video.

    An error appeared while trying to apply a text style. Please restart Adobe Indesign and try again. If this error persists, please contact our support. If documents have been generated, please check them before usage.
    <span class=”errorcode”>[Error code 404400]</span>

    https://streamable.com/sos9yt

     

    I can’t work out why it’s kicking up this error when I try to export MR per page layout provided.

     

    Please help,

    Thanks,

    J

    2021-08-24 at 6:25 pm #16187
    Pat
    Staff

    Hi James

    Could you please try to not include any placeholders in overset text (your placeholders are cut off)? This is a requirement.

    If this doesn’t work please do the following:

    Right after the issue appears, goto MyDataMerge > Menu > Help > Send feedback. Leave us a note and tick the checkbox. Then we’ll receive the error log and can check it for you.

    No worries – we’ll get that solved.

    Regards

    Pat

    Official MyDataMerge Team

    2021-08-24 at 6:32 pm #16188
    Pat
    Staff

    Additional question: what kind of text style do you want to apply? Resizing? Character/paragraph format?

    Official MyDataMerge Team

    2021-08-24 at 6:37 pm #16189
    James B
    Member

    Thanks for the superb customer service / support.

    Sorry for all the questions today.

    I’m not sure I can answer your question re: what kind of text style.. I don’t really know what it mean?

    I’ve just set the various placeholders in the format I want.. (font/weight/size).

    Strange that it works fine when turning off multiple records…

    2021-08-24 at 6:38 pm #16190
    James B
    Member

    See image of indesign file if this helps at all, you’ll see it’s quite a complicated one.

     

    P.S. Removing overset didn’t fix it.

    2021-08-24 at 6:39 pm #16191
    James B
    Member

    It also works when there’s only ONE of the above card (ie when I delete the duplicate…) so there’s definitely something weird going on with that.

    Cheers Pat,

    J

    2021-08-24 at 6:41 pm #16192
    James B
    Member

    P.P.S.

    I sent through the feedback. 👍🏻

    2021-08-24 at 6:57 pm #16193
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2021-08-24 at 7:18 pm #16194
    James B
    Member

    I just realised it might be because I am applying an uppercase transformation to fields with a ‘-‘ in them? Possibly?

    Dnno just an idea.

    2021-08-24 at 7:27 pm #16195
    Pat
    Staff

    We received the files. We’re on it.

    Regards Pat

    Official MyDataMerge Team

    2021-08-24 at 9:49 pm #16197
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2021-08-24 at 9:53 pm #16198
    James B
    Member

    Great news!

    Glad it wasn’t me being stupid.

    Thanks for all your hard work,

    Look forward to hearing from you tomorrow re: the BETA.

    Best,

    James

    2021-08-25 at 1:37 pm #16205
    Pat
    Staff

    Good news, James!

    The update is live. Go to MyDataMerge menu > Check for updates
    Can we help you with anything else? Otherwise please close this thread as resolved.

    Regards,

    Pat

    Official MyDataMerge Team

    2021-08-25 at 2:43 pm #16206
    James B
    Member

    👍🏻

    2021-08-25 at 2:56 pm #16207
    Pat
    Staff

    Glad we could help. Just let us know if there’s anything else you need to know.

    We hereby confirm deletion of all submitted files.

    Regards

    Pat

    Official MyDataMerge Team

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