Viewing 6 posts - 1 through 6 (of 6 total)
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  • 2021-02-15 at 10:56 am #15683
    Nick Dutton
    Member

    Hoping someone can advise me on this. Every time I set my export running I get about 10-15 records in and it stops with this error code. The data is all consistent and there is nothing that I can see that makes the records it fails on that is different. When I restart the merge it will start fine and merge the record that it stopped at previously. I am outputting directly to a google drive location, but I can’t see that being an issue else it would have fallen over straight away.

    TIA

    2021-02-15 at 11:01 am #15684
    Pat
    Staff

    Hi Nick,

    thank you for getting in touch. Please do the following:

    1. Post the error code returned and post the content of MyDataMerge menu > Help > Diagnostics
    2. Please do restart your whole machine and try again.
    3. Also try not to save to a synched drive as this will sometimes block files while synching. Let me know if this helps.

    Regards,
    Pat

     

    Edit: Didn’t see the code first.

    Official MyDataMerge Team

    2021-02-15 at 11:05 am #15685
    Pat
    Staff

    If the above doesn’t help do the following:

    1. Reproduce the error
    2. Right after it pops up go to MyDataMerge menu > Help > Send Feedback
    3. Write down your E-Mail and post a note and tick the checkbox (important part). Then we’ll receive the log files to dig into

    Regards
    Pat

    Official MyDataMerge Team

    2021-02-15 at 11:56 am #15686
    Nick Dutton
    Member
    This reply has been marked as private.
    2021-02-15 at 12:54 pm #15687
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2021-02-15 at 2:14 pm #15688
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

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Viewing 6 posts - 1 through 6 (of 6 total)
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