Viewing 7 posts - 1 through 7 (of 7 total)
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  • 2025-04-30 at 8:28 pm #20768
    Wendi Randall
    Member

    I am constantly getting this error code when trying to import the inDesign and Excel files. I have run through using the wizard to ensure I am doing everything correctly, and still getting the error.

     

    MyData Merge couldn’t open a file.

    Error Code 404200

    2025-04-30 at 10:17 pm #20769
    Pat
    Staff

    Hi Wendi

    Please restart your mac. Do NOT tick the checkbox in the shutdown dialog.

    Let me know if it helped.

    Regards

    Pat

    Official MyDataMerge Team

    2025-05-11 at 6:55 pm #20790
    Pat
    Staff

    Any progress here?

    Official MyDataMerge Team

    2025-10-08 at 8:19 pm #21139
    Wendi Randall
    Member

    Your suggestion to restart the MacBook worked at the time. However, today I am attempting another project, and getting the same error message. Restarting the computer is not doing anything this time around, either. I’m just getting the same error message.

    2025-10-08 at 8:28 pm #21140
    Pat
    Staff

    Hi Wendi

     

    Please do the following

    Right after the issue appears, send us Feedback:

    • Go to Menu > Help > Send Feedback
    • Enter a name, email and some text
    • Tick the checkbox to send us the log files (important!)

    Then we can see what’s causing the error forcing you and help you.

     

    Regards

    Pat

    Official MyDataMerge Team

    2025-10-08 at 8:59 pm #21141
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2025-10-08 at 10:35 pm #21142
    Wendi Randall
    Member
    This reply has been marked as private.
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