Viewing 13 posts - 1 through 13 (of 13 total)
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  • 2023-02-22 at 10:58 am #18487
    Luca Nagy
    Member

    Good Morning,

    Yesterday I got this message but a restart helped, this time not.

    An internal error appeared. If this error persists, please contact our support.
    <span class=”errorcode”>[Error code 404032]</span>

    I read in the forum that I should send it through help, so I did.

    Thank you in advance for your help.

    2023-02-22 at 11:18 am #18488
    Pat
    Staff

    Hi Luca

    once we receive the logfiles (hope you ticked the checkbox under Menu > Help > Send Feedback) we will dig into this.

    Regards
    Pat

    Official MyDataMerge Team

    2023-03-02 at 6:12 pm #18505
    Pat
    Staff

    Any progress on this? We didn’t receive anything yet

    Official MyDataMerge Team

    2023-03-02 at 9:30 pm #18508
    Luca Nagy
    Member

    Hi, I sent the logfile, but I didn’t get any feedback. If you did not received, I just sent it again.

    Thank you

    Luca

    2023-03-02 at 9:38 pm #18509
    Pat
    Staff

    Hi luca.
    We indeed didn’t receive anything but we DID receive the one you resent 7 min ago.
    We will dig in and get back to you asap.

    Regards
    Pat

    Official MyDataMerge Team

    2023-03-02 at 9:50 pm #18510
    Pat
    Staff

    Hi luca
    We already identified the error but not what triggered it.

    To further break this down please do the following

    • Please make a copy of the project file (mdm) before proceeding
    • Replace the datasource in the project with dummy data you can download on our website Here
    • Reconnect the placeholders to any of the data columns of the dummy datasource
    • Export again

    Does it work?

    Official MyDataMerge Team

    2023-03-03 at 11:41 am #18513
    Luca Nagy
    Member

    Hi Pat,

    yes, it worked with the dummy data.

    In my CSV file one column in a really long text with lots of breakpoints. That is the reason why I will need MyDataMerge. Maybe it helps solve the problem.

    Thank you

    Luca

     

    2023-03-03 at 12:05 pm #18514
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2023-03-03 at 1:29 pm #18515
    Luca Nagy
    Member

    Thank you Pat, email sent.

    2023-03-03 at 4:11 pm #18517
    Pat
    Staff

    Thank you, we’ve received it.
    I will forward it to our developers for further inspection!

    Thank you for your patience.
    Pat

    Official MyDataMerge Team

    2023-03-03 at 8:05 pm #18519
    Pat
    Staff

    Hi Luca,

    so here’s how we got it to work.

    Open your file in a Text editor. Select a linebreak like this

    Screenshot-2023-03-03-at-19-56-37

    Copy it. Hit CMD+F and paste it in the search bar. Replace it with #LINEBREAK# so it looks like this

    Screenshot-2023-03-03-at-19-58-52

    Then it is important to select “Sanitize” in the Settings of CSV import – this will remove “” before and after the answer

    Screenshot-2023-03-03-at-20-02-06

    Side Note: For autolink to work for images remove the @ for the image in your CSV so “@CoverPhoto” becomes “CoverPhoto”. Only in your Layout it is “@CoverPhoto” to indicate its an image. Then this will Autlink correctly.

    Linebreaks in a CSV will break the CSV. So we implemented some keywords to replace them. You may choose #LINEBREAK# for a hard return or #SOFTLINEBREAK# for a soft return.

    I added it to a feature list to detect them automatically and also replace them automatically on import.

    Regards, Pat

    Official MyDataMerge Team

    2023-03-24 at 10:08 pm #18723
    Pat
    Staff

    Any progress on this?

    Official MyDataMerge Team

    2023-03-31 at 8:55 pm #18769
    Pat
    Staff

    Closed due to no response

    Official MyDataMerge Team

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  • The topic ‘Internal error’ is closed to new replies.