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  • 2024-09-29 at 3:40 pm #20257
    Eric Zentner
    Customer

    Getting the error:

    “Internal error: Could not merge data records. If this error persists, please contact our support.”

    I’m working on a Spreadsheet that has over 10 tabs at the bottom, with nearly 50 – 100 records on each tab. I’ve run 8 out of the 10 tabs through MyDataMerge and they have worked perfectly. The error code is not saying why it cannot Merge the Data records, so i don’t know what to try and fix!?

    This project is incredibly important and very time-sensitive – if there is ANYTHING you can recommend I try out, please let me know ASAP!

    Thanks,
    Eric Zentner

    2024-09-29 at 3:51 pm #20258
    Pat
    Staff

    Hi there on a cold sunday :)

    Please do the following:

    Right after the issue appears, send us Feedback:

    • Go to Menu > Help > Send Feedback
    • Enter a name, email and some text
    • Tick the checkbox to send us the log files (important!)

    This way we can (maybe) see what’s wrong.

    Otherwise we’ll take the next step.

    If we need a developer it’s going to be Monday.

    Regards

    Pat

    Official MyDataMerge Team

    2024-09-29 at 8:21 pm #20259
    Eric Zentner
    Customer

    Hey Pat,

    Thanks so much for replying. . . i really appreciate it. I’m really hoping i’m not gonna have to setup these last few pages of the document manually, there’s hundreds of entries!

    I’ve followed your instructions and sent over the feedback report along with the anonymous data checked off.

    If you can look it over and let me know if there’s ANYTHING I can do to make this work. . . I will be VERY much obliged.

    Looking forward to your feedback,

    thanks,

    Eric

    2024-09-29 at 8:32 pm #20260
    Pat
    Staff

    We could see in the log that the error is thrown in InDesign as it cannot read an image.

    Exact error is:

    @Image URL > Error: Unable to read JPEG

    So it seems that an image is the issue.

    A good idea would be to check them

    Regards

    Pat

    Official MyDataMerge Team

    2024-09-29 at 9:08 pm #20261
    Eric Zentner
    Customer

    Thank you so much!
    I will try to go through and find the culprit.

    p.s. would be nice if the program had pointed that out to me sooner!

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