- 2023-02-21 at 11:48 am #18482Luca NagyMember
After the first export, I got this message:
An internal error appeared. If this error persists, please contact our support.
<span class=”errorcode”>[Error code 404032]</span>
I read in the forum that I should send it through help, but I can’t seem to find any menu with a “help” button.
Thank you in advance for your help.2023-02-21 at 11:59 am #18483PatStaff
and welcome aboard. We’ll get things sorted together, no worries :)
Thank you for previously searching in the forum – this error is an error InDesign sends us that we do not catch yet directly.
Please do the following:
- Right after the error appears in MyDataMerge go to MyDataMerge menu > help > Send Feedback
- Fill in your E-Mail used on the website here , add some text and – important! – tick the checkbox to include the log data. Then we will receive it and can have a look
Official MyDataMerge Team2023-02-21 at 12:09 pm #18484Luca NagyMember
After I enabled automatic error sending and restarted MyDataMerge the problem disappeard.2023-02-21 at 12:35 pm #18485PatStaff
Glad it resolved automatically:)
Restarting InDesign and/or MyDataMerge is always a good starting point.
If there’s anything else we can help you with just let me know
Official MyDataMerge Team
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