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  • 2023-02-21 at 11:48 am #18482
    Luca Nagy
    Member

    Good Morning,

    After the first export, I got this message:

    An internal error appeared. If this error persists, please contact our support.
    <span class=”errorcode”>[Error code 404032]</span>

    I read in the forum that I should send it through help, but I can’t seem to find any menu with a “help” button.

    Thank you in advance for your help.

     

     

    2023-02-21 at 11:59 am #18483
    Pat
    Staff

    Hi Luca,

    and welcome aboard. We’ll get things sorted together, no worries :)
    Thank you for previously searching in the forum – this error is an error InDesign sends us that we do not catch yet directly.

    Please do the following:

    • Right after the error appears in MyDataMerge go to MyDataMerge menu > help > Send Feedback
    • Fill in your E-Mail used on the website here , add some text and – important! – tick the checkbox to include the log data. Then we will receive it and can have a look

    Regards
    Pat

    Official MyDataMerge Team

    2023-02-21 at 12:09 pm #18484
    Luca Nagy
    Member

    After I enabled automatic error sending and restarted MyDataMerge the problem disappeard.

    2023-02-21 at 12:35 pm #18485
    Pat
    Staff

    Glad it resolved automatically:)

    Restarting InDesign and/or MyDataMerge is always a good starting point.

    If there’s anything else we can help you with just let me know

    Pat

    Official MyDataMerge Team

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