Viewing 6 posts - 1 through 6 (of 6 total)
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  • 2021-04-28 at 7:26 pm #15878
    Michael Huynh
    Member

    I’m getting this message when I attempt my first merge.

    An internal error appeared. Please try to open the layout file in Adobe InDesign® directly and check if that works. If this error persists, please contact our support.
    <span class=”errorcode”>[Error code 404004]</span>

    I’ve verified the file works fine, in fact I can run a direct merge within InDesign without any issues.   I’ve confirmed all placeholders are set, I’ve also removed any existing data sources within the file itself, but seems I can’t get past this hurdle.

    Please advise.

    2021-04-28 at 7:33 pm #15879
    Pat
    Staff

    Hi Michael

    Thanks for getting in touch.

    First of all check if you have the newest version if MyDataMerge (go to Menu > Check for updates)

    Second do a complete restart of your system (without checking “reopen windows/applications”)

    Try to open the document in InDesign and keep it open before you drop it in MyDataMerge.

    If that doesn’t work please reproduce the issue and right after the error pops up go to menu > help > send feedback. Paste your name from the forum here in the comments field and make sure the checkbox is ticked. This way we’ll receive error logs and check these out.

    Additionally in both cases please paste content of MyDataMerge menu > help > diagnostics here

    Regards

    Pat

    Official MyDataMerge Team

    2021-04-28 at 7:57 pm #15880
    Michael Huynh
    Member

    Hi Pat,

    I’ve restarted system and tried to process merge, feedback has been sent and here are the results:

    Full Video reproducing the issue

    https://www.loom.com/share/8320cb18b037440fb4601736fc065c15

    Diagnostics:
    <p class=”p1″>MyDataMerge 1.6.10 (11926)</p>
    <p class=”p1″>Adobe InDesign 2020 (15.1.1.103)</p>
    <p class=”p1″>Microsoft Excel (16.48)</p>
    <p class=”p1″>OSX (10.14.6)</p>
    <p class=”p1″>MacBookPro14,2</p>
     

    2021-04-28 at 8:34 pm #15881
    Pat
    Staff

    Thank you for providing info.

    We just checked the logs and the issue we found is that it looks like you’re using Adobe Cloud fonts that aren’t loaded fast enough when the document opens.
    Please try to download the fonts and use them offline and confirm if this solves the issue. We then will check if we can implement a solution in one of the next updates.

    Regards,
    Pat

    Official MyDataMerge Team

    2021-05-06 at 7:09 am #15910
    Pat
    Staff

    Any progress on this?

    Official MyDataMerge Team

    2021-05-10 at 9:35 pm #15926
    Pat
    Staff

    Closed due to no response

    Official MyDataMerge Team

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Issues importing Indesign file (v15.1.1)’ is closed to new replies.