Viewing 15 posts - 1 through 15 (of 20 total)
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  • 2024-04-25 at 6:42 pm #19861
    Kevin Gahan
    Customer

    Hi,

    It keeps asking me every 5 mins for my activation key.  The computer is saying on my device management on the Mydatamerge site that that computer is activated but on the computer side the program keeps asking me to active the key like I said every couple of minutes.  I have removed the computer from the website side and reconnected it and it still keeps asking me to activate the license.

     

    Any help would be great.

    2024-04-25 at 7:14 pm #19862
    Pat
    Staff

    Hi Kevin
    Thanks for getting in touch.

    Please ensure:
    1. You have restarted your mac without having the checkbox ticked in the shutdown dialog
    2. You have the latest version
    3. Your app is located in the apps folder

    Additionally go to MyDataMerge menu > help > diagnostics and send me the content

    Regards
    Pat

    Official MyDataMerge Team

    2024-04-25 at 7:43 pm #19863
    Kevin Gahan
    Customer

    Did all of the following and here is the data report

    <span class=”ui-provider ej bpf bkh bxf bxg bxh bxi bxj bxk bxl bxm bxn bxo bxp bxq bxr bxs bxt bxu bxv bxw bxx bxy bxz bya byb byc byd bye byf byg byh byi byj byk” dir=”ltr”>MyDataMerge 2.1.11 (11996)
    Adobe InDesign 2024 (19.3.0.58)
    Microsoft Excel (16.84)
    OSX (14.3.1)
    Mac14,6</span>

    2024-04-25 at 9:49 pm #19864
    Pat
    Staff

    I deactivated both devices in our systems.

    Please do the following

    • Quit MyDataMerge
    • Open a finder window and press CMD + SHIFT + G which opens the “go to” window
    • Copy/Paste the following path and press return:
      ~/Library/Containers/com.toolboxcode.mydatamerge/Data/Library/Application Support
    • Delete the folder “MyDataMerge” (note this also will delete the bookmarks of the last used files)
    • Restart MyDataMerge
    • Try registering again

    Regards

    Pat

    Official MyDataMerge Team

    2024-04-26 at 4:42 pm #19866
    Kevin Gahan
    Customer

    Ok, thank you we have mad the following steps and we will see if it asks ups to activate over and over.

     

    Is it possible to have a phone conversation to learn a couple of things we need to have a better understanding of?  if possible 951-834-2559

    2024-04-26 at 5:08 pm #19867
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2024-04-26 at 6:14 pm #19868
    Kevin Gahan
    Customer

    I am in PST.  That would be fantastic.

    2024-04-26 at 6:24 pm #19869
    Kevin Gahan
    Customer

    We are still having trouble with the app asking for license key over and over.

    2024-04-27 at 9:20 am #19871
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2024-04-29 at 2:32 pm #19877
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2024-04-29 at 4:20 pm #19878
    Kevin Gahan
    Customer

    Hi Pat,

    It doesn’t look like I received an email.  We have very tight security on our email.  what would the email address name be?

     

    I can make myself available for anytime that works best for your team.   I appreciate the support.

    2024-04-30 at 4:10 pm #19880
    Kevin Gahan
    Customer

    Hi, Do we have any update on when we can meet?  We are still having trouble with the licensing key.

     

    2024-04-30 at 4:21 pm #19881
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2024-04-30 at 4:32 pm #19882
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2024-04-30 at 5:08 pm #19883
    Kevin Gahan
    Customer

    Ok, yes let’s please do 4pm your time which I believe is 9am my time on Thursday.  What is the email you will be sending the invite from?  It might be easier for me to send the invite to your team.

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