Tagged: large merge
- 2020-01-04 at 4:51 pm #11746muelli75Member
InDesign 2019 / Mojave
If we do some larger mergings (8.000 records, export to PDF) in one document, MyDataMerge aborts after a longer time with “unknown error”.
The InDesign-Document is done, but the replacing of #SPACE# isnt done. See image:
If we do the merge in a batch of 3.000 records, truncated by 1.000, after the first 1.000 records MyDataMerge stops with a communication-timeout. So we raised the ID-timeout to 250 seconds – then it worked.
Doing a second run, lets say now from 3.001 to 6.000, MyDataMerge crashes.
If we do the merge manual in steps by 1.000 records – without raising the timeout, all went well. Doing further manual 1.000 records -> no crash.2020-01-04 at 5:52 pm #11747PatStaff
Thank you for reporting.
Could you please go to Menu > help > diagnostics and send us these infos?
Official MyDataMerge Team2020-01-04 at 7:12 pm #11753muelli75Member
MyDataMerge 184.108.40.206 (11319)
Adobe InDesign CC 2019 (220.127.116.11)
Yes, please send us a private mail.2020-01-05 at 2:19 pm #11765PatStaff
I passed your case to my teammate john. He will contact you shortly by email.
Official MyDataMerge Team2020-01-07 at 5:13 pm #11785PatStaff
did you receive the email?
Official MyDataMerge Team2020-01-10 at 2:12 pm #11837PatStaff
Good news. We could reproduce the issue(s) with the crashes and hope to be able to deliver an update soon.
Meanwhile try to reduce the amounts of documents created in one run.
Official MyDataMerge Team2020-01-14 at 6:26 am #11898PatStaff
Good news. Bug is identified and fixed. An update will be delivered this week once all tests did run successfully.
In addition to fixing these bugs we’ve added the mentioned book feature to keep the merge of large amounts as fast as possible.
I’ll keep you updated.
Official MyDataMerge Team2020-01-14 at 6:41 am #11899muelli75Member
Thank you for answer and fixing!
Please excuse our late reply, we are very very busy because of an election in our region.2020-01-20 at 8:24 am #12035
- The topic ‘Merging more then 1.000 records -> unknown error’ is closed to new replies.