Viewing 12 posts - 1 through 12 (of 12 total)
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  • 2021-02-04 at 2:21 pm #15643
    Sjors Laarveld
    Member

    Hi, i cannot export to .jpeg….
    .png and all the other extensions work fine.

    What do i do wrong?

    2021-02-04 at 2:31 pm #15644
    Pat
    Staff

    Hi Sjors

    Could you please go to MyDataMerge > Menu > Help > Diagnostics and copy the content in a private reply?
    Additionally is an error popping up? What does it say? If not – what happens when you try to export?

    Official MyDataMerge Team

    2021-02-04 at 2:41 pm #15645
    Sjors Laarveld
    Member

    okay

    2021-02-04 at 2:41 pm #15646
    Sjors Laarveld
    Member

    How do i reply private? haha

    2021-02-04 at 2:43 pm #15647
    Sjors Laarveld
    Member
    This reply has been marked as private.
    2021-02-04 at 2:46 pm #15648
    Pat
    Staff

    We’ll check this out. Please be patient.

    Official MyDataMerge Team

    2021-02-04 at 2:47 pm #15649
    Pat
    Staff

    In the meantime – please try to restart InDesign and try again. Additionally (if that doesn’t help) try restarting your whole machine.

    Official MyDataMerge Team

    2021-02-04 at 2:47 pm #15650
    Sjors Laarveld
    Member
    This reply has been marked as private.
    2021-02-04 at 3:23 pm #15651
    Pat
    Staff

    We just tested this with several MyDataMerge project on your target configuration. We cannot reproduce the issue so we assume its a local bug or an issue with the layout file.

    Did the restart help?

     

     

    Official MyDataMerge Team

    2021-02-04 at 3:23 pm #15652
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2021-02-04 at 3:51 pm #15653
    Sjors Laarveld
    Member
    This reply has been marked as private.
    2021-02-04 at 9:19 pm #15654
    Pat
    Staff

    Seems this was a random behaviour. Solved for now. Thank you for using the support forum.

    Official MyDataMerge Team

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