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  • 2025-03-17 at 1:38 pm #20638
    Rob Gaffney
    Customer

    MyDataMerge 2.2.2 (11998)
    Adobe InDesign 2025 (20.0.1.32)
    Microsoft Excel (16.95)
    OSX (13.7.1)
    iMac21,1

    It keeps saying …

    <b>Microsoft® Excel® is not running!</b>

    But it is running and fails to work.

    Hope you can help me soon.

    Regards
    Rob

    2025-03-17 at 3:37 pm #20639
    Pat
    Staff

    Hi Rob,

    First of all try restart your Mac with the checkbox not ticked in the shutdown dialog.
    If that doesn’t work, do the following:
    Open MyDataMerge Menu > Presets and click the button “Automation assistant” in the lower left.
    Any issue there?
    Regards
    Pat

    Official MyDataMerge Team

    2025-03-17 at 4:40 pm #20640
    Rob Gaffney
    Customer
    This reply has been marked as private.
    2025-03-17 at 4:45 pm #20641
    Pat
    Staff

    I’ve set your post to private cause you should never mention your mail in public.

    Im referring to that macOS Shutdown dialog where the checkbox says “Open all windows on restart” (or something like that – free translated from german)
    Do NOT check that (keep it unchecked) and restart.

    If that doesn’t work follow the other instruction (again)

    Official MyDataMerge Team

    2025-03-17 at 5:09 pm #20642
    Pat
    Staff

    Which macOS are you using? Version? (click the Apple Icon > About this mac)

    Official MyDataMerge Team

    2025-03-17 at 5:11 pm #20643
    Rob Gaffney
    Customer

    <p style=”font-weight: 400;”>Hello Pat / Team,</p>
    <p style=”font-weight: 400;”></p>
    <p style=”font-weight: 400;”>I restarted with the box unticked.</p>
    <p style=”font-weight: 400;”></p>
    <p style=”font-weight: 400;”>Ran the automation assistant.</p>
    <p style=”font-weight: 400;”></p>
    <p style=”font-weight: 400;”>Still say “Microsoft Excel is not running”</p>
     

    I have also checked in mac settings under automation and mydatamerge is there with Indesign and Microsoft excel are permitted to automate.
    <p style=”font-weight: 400;”></p>
    <p style=”font-weight: 400;”>Help 😊</p>
    <p style=”font-weight: 400;”></p>
    <p style=”font-weight: 400;”>Rob</p>

    2025-03-17 at 5:14 pm #20644
    Rob Gaffney
    Customer

    Ventura 13.7

    2025-03-17 at 5:18 pm #20646
    Pat
    Staff

    Did this behaviour start randomly or after you updated somthing like macOS or Excel?

    Official MyDataMerge Team

    2025-03-17 at 5:20 pm #20647
    Pat
    Staff

    Try the following:

    1. Go to system prefences > privacy.
    2. Find “Automation” in the list and click it.
    3. Find “MyDataMerge” in the list and click it.
    4. Check both Excel and InDesign.

    Restart MyDataMerge.

    Official MyDataMerge Team

    2025-03-17 at 5:27 pm #20650
    Rob Gaffney
    Customer

    Yes I tried that and it still didn’t work?

     

    2025-03-17 at 5:30 pm #20651
    Pat
    Staff

    Have the toggles been switched off? If so, another restart might help.
    Also try doing the automation assistant again.

    If that again does not help there might be an issue within the macOS.

    Do you have multiple instances of Excel or InDesign installed? That sometimes causes macOS Databases to get corrupt cause it doesn’t then know which version to address.

     

    Official MyDataMerge Team

    2025-03-17 at 5:38 pm #20652
    Pat
    Staff

    We’re sending a request to macOS to access Excel and InDesign.

    This works by default beginning from 10.4 up to 15.0 (current version of macOS). If this method returns false (not allowed) then the issue is on macOS side not on ours.

    It might help to deinstall and reinstall Excel hopefully to fix macOS LaunchServices.
    If not there are more advanced tools like terminal commands to rebuild the LaunchServices in macOS.

    Official MyDataMerge Team

    2025-03-18 at 8:36 am #20654
    Pat
    Staff

    Any progress here?

    Official MyDataMerge Team

    2025-03-18 at 9:24 am #20655
    Rob Gaffney
    Customer

    <p style=”font-weight: 400;”>Morning Pat,</p>
    <p style=”font-weight: 400;”>I’m just in the office; thanks for all the feedback I’ll try everything you have suggested and come back to you quickly.</p>
    Hopefully something works.

    Thanks

    Rob :)

    2025-03-18 at 1:32 pm #20656
    Rob Gaffney
    Customer

    Hello Pat,

    This is proving very frustrating, I have done the following but it still will not work with Excel.

    1. Installed latest OSX Update – 15.3.2
    2. Removed indesign 2024 so only 2025 is installed.
    3. Uninstalled Excel and reinstalled it.
    4. Ensured automation for mydatamerge / excel / indesign 2025.
    5. Ensured full disk access for mydatamerge / excel / indesign 2025.
    6. Rebuilt launch services database using OnyX

    I think that’s everything … what now ???

    Please help … I’m running out of time to do a job for a client …

    Thanks in advance

    Rob

     

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