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  • 2025-03-18 at 3:07 pm #20657
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2025-03-18 at 3:18 pm #20658
    Pat
    Staff

    Additionally – AFTER your tried above – you can reset all permissions you gave our App with this terminal command:

    tccutil reset AppleEvents com.toolboxcode.mydatamerge

    Open Terminal, copy paste and run.
    Then launch the app again and send another log.

    Official MyDataMerge Team

    2025-03-19 at 9:20 am #20661
    Rob Gaffney
    Customer

    **URGENT**

    THE LINK DOES NOT WORK … IT COMES UP PAGE NOT FOUND?

    Any ideas?

    Rob

    2025-03-19 at 1:44 pm #20662
    Pat
    Staff
    This reply has been marked as private.

    Official MyDataMerge Team

    2025-03-20 at 2:36 pm #20670
    Pat
    Staff

    Any progress on this? If you have the possibility – try it on another mac, if it works there it most likely is a local issue.

    Note: We’re on vacation beginning from next week (14 days) and have (heavily) reduced response times.

    Official MyDataMerge Team

    2025-03-21 at 9:31 am #20672
    Rob Gaffney
    Customer

    Because of time constraints I had to process the job manually and it’s quite big so I am in the process of doing this.

    Once I have completed the job I’ll run further tests and come back to you.

    I’m keen to help get the issue resolved and the software functioning so I’ll try your fixes.

    Thanks

     

    2025-03-28 at 10:49 pm #20696
    Pat
    Staff

    Hi Rob

    Were running out of ideas as we could not reproduce it on no single test machine.

    Can you try it on another mac?

    Do you have that possibility?

    Official MyDataMerge Team

    2025-03-31 at 9:52 pm #20701
    Kevin Gahan
    Customer

    Hi all,

     

    I am having the same problem and really need help getting this fixed as fast as possible.  This system runs out marketing department and jobs are at a holt.  I have done all the steps listed above as well.

    I am also having a problem that only on my wifi I can not go to your website on any device.  This all started on Thursday 3/27/25

     

    Please HELP ASAP!

    Kevin Gahan

    2025-03-31 at 9:53 pm #20702
    Kevin Gahan
    Customer

    I can send a screen video as well.

     

    2025-03-31 at 10:13 pm #20703
    Kevin Gahan
    Customer

    I have just uninstalled both excel and mydatamerge and reinstalled them and still not working.

     

    Please help

    2025-04-15 at 5:36 pm #20744
    Kevin Gahan
    Customer

    Rob, Have you solved your issue?

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